gPlex AI for Telecom Industry

Operational cost optimization through voicebot

Transforming Telecom with gPlex AI

Nowadays, Telecom businesses take up artificial intelligence (AI) technology to try to reduce operational costs, increase efficiency, grow revenue and improve customer experience. For greatest benefits, businesses should look at putting the full range of smart technologies — including machine learning, natural language processing and more — into their processes and products. However, even businesses that are new to AI can reap major rewards.

Telecom industry demands frequent interactions with customer with a need of unbroken access to information. With VoiceBots large customer base can be served by providing equal quality. Transform your Customer Communications with AI VoiceBot.

Benefits of AI VoiceBot

Integration with VoiceBot adds value to inbound contact centers by:

  • Real time conversation with human like experience
  • Removal of queue time
  • Reduction in navigation time
  • Quick turnaround time
  • Easy transfer to the right agent
  • Around-the-clock customer support
  • Predictive analysis to provide satisfactory solutions
  • Reduce chances of human errors

    • gPlex AI Agent for Inbound/Outbound VoiceBot

    Our AI Agent Voicebot technology revolutionizes for your business’s interaction with clients. Leveraging voice automation, it offers uninterrupted, instant, and scalable, multilingual communication capabilities. Replace traditional IVR systems with advanced AI technology to facilitate smooth, natural telephone conversations. By deploying the right AI technology, your business may gain an ability to:

  • Increase productivity and operational efficiencies
  • Avoid mistakes and ‘human error’
  • Save time and money by automating & optimizing routine processes
  • Predict customer preferences & offer them better experience
  • Increase revenue by identifying and maximizing sales opportunities
  • Grow expertise by enabling analysis and offering intelligent advice

    • AI can reduce 24/7 service costs

    AI chatbots can provide help at any time of the day, in diverse languages. Besides, you will also reduce expenses on the agents’ salaries — you won’t need an entire team working on you. You may only have a small department instead, which will work on specific customer inquiries.

    Live agents can handle only 2 to 3 conversations at a time. Whereas, Chatbots have the capability to operate without any upper limit. The use of Chatbot solutions can boost the ability to work. Above all, this will also help your business in entering new markets. Every year, around 265 billion customer support requests are made and it costs businesses whopping $1.3 trillion to service them. These costs can significantly be reduced with the help of AI Chatbots.

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