gPlex AI for Financial Services
Enable banking services through gPlex AI
Bank contact centers are turning to AI Voicebot, to support human agents with the ever-increasing volume of thousands of calls per day. gPlex AI can reduce the AHT by 60% and contact center cost saving of up to 70%.
To maximise the customer experience, gPlex Voice AI can be used very effectively for large volume repetitive tasks and can help customers to self-serve. Using virtual voicebot that are human-like to scale, to help customers to solve their problems & quries with immediate, intelligent and actionable support
AI-driven Voicebots can handle repetitive customer questions, reducing the workload on human employees. This allows bank officials to focus on managing critical services. Voice bots enable self-service options, helping customers find basic solutions to their queries.
Voice Bots for Banking - Improved Customer Engagement and Experience
When customers have a good experience, it directly increases loyalty and retention. Poor customer service often leads people to switch service providers. Nowadays, customers access banking services anytime through the Internet and mobile banking. However, this may not always align with the working hours of financial institutions. This is where AI voicebots for banking come in, providing 24/7 accessibility across different locations.
Cost Reduction and Efficiency Improvement
AI-driven Voicebots can handle repetitive customer questions, reducing the workload on human employees. This allows bank officials to focus on managing critical services. Voicebots enable self-service options, helping customers find basic solutions to their queries. Operational costs decrease, and processes become more efficient.
Use Cases for VoiceBots in Banking Sector
Customer Support
Thanks to advancements in computing and natural language processing, banking voice chatbots are now smarter and can have more meaningful conversations. This means they can handle a wide range of repetitive customer support queries. These support bots can be integrated into customer touchpoints like social media profiles, websites, apps, an AI contact center, and more. Many banks have successfully used customer support bots to reduce the volume of queries, especially for simple routine and frequently asked ones that their customer service centers usually handle.
Lead Generation
Traditional methods like email campaigns, bulk SMS service, and cold calls are becoming less effective. But with a banking voice chat bot, generating leads becomes more engaging and less intrusive. These chatbots are placed on the bank’s website or app and start conversations with users to gauge their interest in purchasing products. The captured leads can then be passed on to the sales team for further follow-up until a sale is made. Some brands have even seen a huge increase of up to 600% in the number of leads collected using a voice chatbot compared to traditional methods.
Feedback Collection
For banks, gathering feedback is crucial for continuous improvement. Conversational AI has brought a much-needed technological shift to collecting feedback. Feedback bots have shown impressive results for banks in this regard. The conversational survey format these voicebot AI use is much more engaging than long, static feedback forms. This boosts the collection of valuable customer feedback, helping banks enhance their services.
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